Disability Benefits Analyst
About the Job
If you want to make a positive difference and stand out from the crowd, you’ll fit in at The Standard (www.standard.com). Through our retirement plans and insurance products and services, we help people achieve financial well-being and peace of mind. Come join us and share our passion for serving our customers in a positively different way.
The Disability Benefits Analyst secures and analyzes claim information to make approval or adverse decisions and payments on disability claims. Develops, applies, and approves appropriate claim and disability management strategies to ensure prompt and accurate payment and liability management of disability claims. Provides responsive and caring customer service to claimants, policyholders, and other internal and external customers; participates actively and effectively in team/department projects and issues.
Contribute to the company’s success through excellent customer service and meeting or exceeding performance objectives for the following major job functions:
- Investigate, secure and analyze information pertaining to claimants’ medical condition, occupational demands, insured status, and other policy provisions to accurately determine eligibility for, and entitlement to disability benefits; identify file/fact discrepancies and outstanding issues and secure additional documentation as needed while investigating within prescribed time frames. Make and communicate disability decisions and issue correct benefits for new and continuing claims.
- Develop and execute a claim and disability management strategy for each claim to appropriately manage claim liability and provide responsive and caring customer service; ensure that each claimant’s ongoing and changing medical conditions, vocational options, applicable policy limitations and provisions, and deductible income are investigated, applied and pursued, and used to reach timely and appropriate claim resolution; claims are managed to the correct payment duration.
- Proactively communicate and respond to claim and account inquiries from claimants, policyholders, field personnel and other interested parties; resolve issues through effective oral and written communication and by involving appropriate people within, or outside, the department or company. Effectively and professionally represent the company in all interactions.
- Ensure the company’s reserve liability is accurately established by identifying all applicable claim offsets and maintaining accurate claim and system data.
Education: Bachelor's Degree preferred. Equivalent work experience will be considered.
Experience: Twelve months progressively responsible experience in claims administration preferred; or the equivalent combination of education and/or relevant experience.
Demonstrated skills: Appropriate, timely and customer-focused disability claim account management and administration; responsive and caring customer service; achieve results by effective use of all appropriate resources; model positive teaming behaviors in team and department interactions.
Ability To: Analyze and apply medical, technical, financial, contractual and legal information to manage an increasingly complex range of disability claims.
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.
For more information regarding your Equal Employment Opportunity applicant rights, click here.
Individuals with disabilities who need assistance or accommodation with the application process should contact HR Direct at 971-321-7871. This number is only for the use of individuals with disabilities who need accommodation with the application process. General inquiries about application status will not be addressed.