Customer Service - Reprographics - Part-time

Novitex Wausau, WI

About the Job

Position Exempt Status


Weekly Scheduled Hours


Scheduled Shift

Job Description

Novitex Enterprise Solutions is looking to fill a Customer Service - Reprographics position in Wausau, WI. The schedule for this position will be Monday - Friday 3:00 p.m. to 7:00 p.m.

In addition to being organized and able to multitask, this role requires a go-getter with a positive work ethic who is excited to work with the leading provider of innovative, cloud-based solutions in the document outsourcing industry.

Some perks of the job:

Employees working 20 or more hours per week may qualify for:

  • Paid holidays, vacation and sick time
  • 401k
  • Exclusive discounts entertainment, health & wellness, travel, and MUCH MORE!

So what will you actually be doing?

With a strong attention to detail, this role will facilitate a variety of print room tasks to ensure high levels of customer service in a fast paced environment

A Customer Service Associate's daily tasks will involve:

  • Responsible for all aspects of the site reprographics functions as well as having direct interaction with customers on a daily basis.
  • Consistently adhere to business procedure guidelines
  • Adhere to all safety procedure
  • Take direction from supervisor or site manage
  • Maintain all logs and reporting documentation; attention to detai
  • Participate in cross-training and perform other duties as assigned
  • Sort & Assemble documents for external distribution
  • Basic professional phone and email etiquette.
  • Operate MFD
  • Perform other tasks as necessary / assigned

OK, I'm interested... But is it really the job for me?

  • You need great people skills, patience and the ability to multi-task to be good at this job.
  • Ability to communicate both verbally and written with customers and company personnel required
  • Must become fully familiar with a variety of on-site equipment and be capable and willing to perform first level troubleshooting
  • Strong organizational and administrative skills preferred
  • Demonstrate flexibility in satisfying customer demands in a high volume, production environment
  • Consistently adhere to business procedure guidelines
  • Adhere to all safety procedures and company policies.
  • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
  • Proficient with PC, MS Office and windows
  • Willingness and availability to work additional hours if assigned


The contractor will not discharge or in any other manner discriminate against employees or  applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.