Lobby Ambassador - Part Time

Novitex Southfield, MI

About the Job

Position Exempt Status


Weekly Scheduled Hours


Scheduled Shift

1st Shift

Job Description

Novitex Enterprise Solutions is looking to fill a Lobby Ambassador position in Southfield, MI.  The shift for this position will be 9 AM - 2 PM, working Monday – Friday. The starting pay for this position will be around $12.00 per hour and will vary based on experience.  Candidates who successfully complete their first 90 days of employment will also be given an additional $1.00 increase to their hourly rate.

In addition to being organized and able to multitask, this role requires a go-getter with a positive work ethic who is excited to work with the leading provider of innovative, cloud-based solutions in the document outsourcing industry.

Some perks of the job:

Employees working 20 or more hours per week may qualify for:

  • Paid holidays, vacation and sick time
  • 401k
  • Exclusive discounts on entertainment, health & wellness, travel and MUCH MORE!

So what will you actually be doing?

With a strong attention to detail, this role will facilitate a variety of mailroom tasks to ensure high levels of customer service in a fast paced environment

A Lobby Ambassador’s daily tasks will involve:

Responsibilities include but are not limited to:  Providing reception services, coverage and being the liaison for the scheduling and maintenance of conference duties.

  • Greet visitors, answer phones, and direct calls appropriately
  • Be well spoken, clear and patient with all interactions
  • Remain calm and professional in stressful situations
  • Follow documented procedures and other duties as mutually agreed
  • Enforce and handle security compliance standards regarding visitor’s badges
  • Coordinate conference room reservations and room preparation
  • Maintain conference room standards as designated
  • Help resolve employee and customer concerns/issues
  • Lift large bundles of mail and make mail deliveries
  • Handle time-sensitive and confidential material
  • Perform duties and special requests as assigned by management and client
  • Participate in cross-training and be flexible to perform varying roles whenever necessary
  • Balance workload; provide guidance and direction to team
  • Serve as focal point for communication with customer and company personnel
  • Ensure operating and quality standards are met based on service objectives
  • Maintain accuracy of required reports, logs and measurements
  • Ensure the highest levels of customer care
  • Ensure adherence to business guidelines, safety & security procedures
  • Support financial results by minimizing site waste and rework
  • Dressing in professional attire
  • Perform other tasks as assigned

Required Qualifications:

  • High School diploma or equivalent (GED) required
  • Minimum of 1 year customer service related experience required
  • Computer proficiency in email environments, MS Office, Outlook
  • Strong organizational and administrative skills required
  • Ability to communicate both verbally and written with customers and client personnel
  • Experience coordinating and designating work to employees
  • Ability to excel in a fast-paced, multi-tasking, team environment
  • Ability to effectively work independently and in a team environment
  • Ability to adhere and administer companies policies and procedures
  • Creative thinker
  • Outstanding work ethic
  • Target-driven
  • Enthusiastic and passionate
  • Sitting for long periods of time
  • Ability to meet attendance policy


The contractor will not discharge or in any other manner discriminate against employees or  applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.