Office Services Team Lead

Novitex Kansas City, MO

About the Job

Position Exempt Status


Weekly Scheduled Hours


Scheduled Shift

Job Description

Novitex Enterprise Solutions is looking to fill an Office Services Team Lead position in Kansas City, MO.  The shift for this position will be 9:00 AM-5:00 PM, working Monday – Friday.  The starting pay for this position will be around $14.00 per hour and will vary based on experience.  Candidates who successfully complete their first 90 days of employment will also be given an additional $1.00 increase to their hourly rate.

In addition to being organized and able to multitask, this role requires a go-getter with a positive work ethic who is excited to work with the leading provider of innovative, cloud-based solutions in the document outsourcing industry.

Some perks of the job:

Employees working 30 or more hours per week may qualify for:

  • Paid holidays, vacation and sick time
  • 401k
  • Benefits Health & Welfare Package including –Medical, Dental, Vision
  • Employer Matching Health Savings Account
  • Exclusive discounts on entertainment, health & wellness, travel and MUCH MORE!

So what will you actually be doing?

With a strong attention to detail, they will assist in running a work site under & alongside their manager by managing day to day functions and encouraging a strong team environment by empowering associates.

A Team Leads daily tasks will involve:

  • Supervise all site activities ensuring customer satisfaction in all areas of responsibility to include, but not limited to Switchboard, Mail Services, Print, Records, Shipping, Receiving.
  • Supervise and cross-train staff / activities
  • Ensure complete customer satisfaction via well trained staff, use of proper work instructions, adherence to Scope of Services, cross-training.
  • Complete multiple projects at one time
  • Lift heavy boxes, files or paper when needed
  • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
  • Demonstrate flexibility in satisfying customer demands in a high volume, production environment
  • Consistently adhere to business procedure guidelines
  • Adhere to all safety procedures and company policies.
  • Take direction from manager
  • Ensure quality maintenance of all logs and reporting documentation; attention to detail
  • Participate in cross-training and perform other duties as needed.
  • Operating mailing, copy or fax equipment
  • Shipping & Receiving
  • Lift large bundles of mail, overnight packages and shipments of paper
  • Handle time-sensitive material like confidential, urgent packages
  • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
  • Perform other tasks as necessary / assigned

OK, I'm interested... But is it really the job for me?

You need great people skills, patience and the ability to multi-task to be good at this job.

The following is required:

  • Minimum of 6 months customer service related experience 
  • Keyboarding and windows environment PC skills required (Word, Excel, Adobe and PowerPoint preferred)
  • Previous experience managing or supervising a staff.
  • Ability to motivate and develop team members
  • Experience coordinating/deploying work to employees required
  • Ability to resolve employee and customer concerns/issues
  • Ability to effectively work individually or in a team environment
  • Ability to handle multiple projects simultaneously
  • Strong organizational and administrative skills required
  • Ability to adhere and administer companies policies and procedures
  • High school diploma or equivalent (GED) required

Preferred Qualifications:

  • Experience running mail posting equipment a plus
  • Experience using copier, scanners, printers, reprographics
  • Excellent communication skills both verbal and written
  • Willingness and availability to work additional hours if assigned


The contractor will not discharge or in any other manner discriminate against employees or  applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.