Customer Svs Engagement Rep

Ingram Micro Williamsville, NY

About the Job

Ingram Micro helps businesses fully realize the promise of technology.TM  No other company delivers the full spectrum of global technology and supply chain services to businesses around the world.  Ingram Micro’s global infrastructure and deep expertise in technology solutions, supply chain, cloud and mobility enable its business partners to operate efficiently and successfully in the markets they serve.  Combined with distinct market insights and the trust and dependability generated from decades of strong partner relationships, Ingram Micro stands apart as the global technology services provider for the future.

Responsibilities:Ensures delivery of excellent customer service through accurate processing of customers’ requests, communication, and coordinating with other departments to resolve inquires within SLAs. First point of customer contact for investigation of invoice discrepancy, return of product, tracking of orders, etc. Builds and maintain business relationship with strategic customer base by providing prompt and accurate service so as to ensure customer satisfaction. Requirements: Education: High School Diploma, or GED. Some college a plus. Experience:One to two years of customer service experience, preferred experience in technology industry or a call center environment Knowledge of: professional, effective telephone techniques and customer care. Skilled in: in personal computing, or keyboarding. Strong oral, written and grammatical English communication skills required. Ability to: multi-task, responds to rapid change; organize, prioritize and perform work with moderate supervision.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.