Customer Service Associate

Novitex Armonk, NY

About the Job

Position Exempt Status


Weekly Scheduled Hours


Scheduled Shift

Job Description

Novitex Enterprise Solutions is looking to fill a Customer Service Associate position in Armonk, NY.  The shift for this position will be 9:00 AM - 4:00 PM, working Monday – Friday. 

In addition to being organized and able to multitask, this role requires a go-getter with a positive work ethic who is excited to work with the leading provider of innovative, cloud-based solutions in the document outsourcing industry.

Some perks of the job:

Employees working 30 or more hours per week may qualify for:

  • Paid holidays, vacation and sick time
  • 401k
  • Benefits Health & Welfare Package including –Medical, Dental, Vision
  • Employer Matching Health Savings Account
  • Exclusive discounts on entertainment, health & wellness, travel and MUCH MORE!

So what will you actually be doing?

With a strong attention to detail, this role will facilitate a variety of mailroom tasks to ensure high levels of customer service in a fast paced environment

  • Prepare materials for mailing including: applying postage, preparing items for shipment or collection, distributing items as needed, ensuring items are properly labeled.
  • Documenting and maintaining all data and supporting documents according to management guidelines and maintaining detailed files of such.
  • Utilize receiving equipment (SC Logic) to scan, log and track all incoming items for accountability including certified, registered, return receipt, UPS and Federal Express
  • Sort, deliver and pick-up mail and packages utilizing mail cart according to established time frames and service standards
  • Assist with loading and unloading of deliveries as needed.
  • Maintain shipping and receiving area as required.
  • Maintain office supplies to print rooms as required by customer
  • Maintain all logs and reporting documentation as required.
  • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude

The successful job seeker must be able to demonstrate the following qualifications:

  • Minimum of 1 year customer service related experience required
  • Minimum of 1 year recent experience in Shipping/Receiving or Mail services
  • Excellent communication skills both verbal and written
  • Strong organizational and administrative skills
  • Ability to effectively work individually or in a team environment
  • Competency in performing multiple functional tasks
  • Proficient computer skills; Microsoft Excel, Word, etc.
  • Lifting up to a maximum of 50lbs.
  • Ability to stand and/or walk for long periods of time with or without accommodations
  • Valid driver's license and clean Motor Vehicle Report


The contractor will not discharge or in any other manner discriminate against employees or  applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.