AV Support Technician

Comcast Philadelphia, PA

About the Job

Business Unit:

Comcast's Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.






Job Summary:

This position will function as the senior analyst on the team providing any deep troubleshooting and break/fix situations. Will collaborate with AV/VTC Engineering, Telephony, Network Engineering, AV integrators. Assists with training non-technical personnel. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.



Core Responsibilities:

-Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs.

-Supports applications under development, and customizes current applications. Assists with the software update process for existing applications, and roll-outs of software releases.

-Participates in training representatives and operations staff on internally developed software applications.

-Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects.

-Provides technical leadership throughout the design process and guidance with regards to practices, procedures and techniques. Serves as a guide and mentor for junior-level Engineers/Analysts.

-Displays in-depth knowledge of engineering methodologies, concepts, skills, and their application in the area of specified engineering specialty.

-Displays in-depth knowledge of, and ability to apply, process design and redesign skills.

-Displays knowledge of, and ability to apply, project management skills.

-Consistent exercise of independent judgment and discretion in matters of significance.

-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

-Other duties and responsibilities as assigned.



Job Specification:

-Bachelors Degree or Equivalent in Engineering, Computer Science



-Customer Service



-AV/IT Troubleshooting/Helpdesk



-Project management XP



-Cisco VTC XP



-Bachelor's Degree in related field



-Crestron DM-E Certification



-5-9 years of AV/IT XP



Good to Have:



-Digital Signage



-Crestron DM-D certification



-Crestron Silver or Gold Coding Certification



-Video Editing (Premier/QT/AVID)



-Mentor/Teaching XP






Comcast is an EOE/Veterans/Disabled/LGBT employer