Dispatch Operations Specialist (Comm Ops)

Comcast Voorhees Township, NJ

About the Job

Business Unit:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.






Job Summary:

Responsible for providing basic support of all scheduled work orders in

the field to increase efficiency and meet work order fulfillment.

Provides support for inbound calls from Technicians related to sales and

basic changes required on work orders. Acts as a liaison between the

Customer Service department and Technicians.



Core Responsibilities:

- Inputs and retrieves subscriber account data and makes notations as

needed.

- Promotes and recommends Company products and services based upon a

Technicians' needs during up-selling of a customer.

- Runs basic reports for Fulfillment operation.

- Fields sales calls from Installers and Service Technicians, assisting

with up-sells and administrative duties.

- Maintains daily operational records which include account credits,

escalation of issues, and referral requests.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.



Job Specification:

- High School or Equivalent

- Generally requires 0-2 years related experience






Comcast is anEOE/Veterans/Disabled/LGBT employerand all qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex or any other legally protected category.