Program Manager, Devices Support Services

Comcast Philadelphia, PA

About the Job

Business Unit:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.






Job Summary:



Responsible for the program management activities and alignment forstrategic programs, coordinating among a wide range of cross-functionalinternal and external resources to ensure that programs are within thescope, within budget, and on schedule, with guidance from senior staffmember(s). Serve as the program lead, responsible and accountable inthe planning, development and delivery of new programs.





Core Responsibilities:



- Day-to-day support and maintenance of Beta Trials, including but not limited to ACSR, ACSR Voice, XRay, Einstein, Watchtower and Micro Focus Rumba.



- Billing experience-specialize in putting X1 (Video) and Wireless Gateway (Internet) devices into production billing for the first time, keeping an archive of all Field advisory documents, staying ahead of new inventory and billing changes.



- Acts as liaison between Technical and Development departments within Comcast as well as our customers in order to ensure all operational needs are met.



- Develop and manage product innovation activities including new product pipeline and existing Trial devices.



- Manage device inventory system that allows the team to carrying the proper level of devices and decreased overall wait time on trails.



- Built excellent cross-functional relationships with development teams, Product managers and Vendors that fostered trust, transparency, innovation, and collaboration





Job Specification:



- Bachelors Degree or Equivalent



- Business, Engineering



- Generally requires 2-5 years related experience






Comcast is an EOE/Veterans/Disabled/LGBT employer