Supervisor Sales O365 & Cloud Solutions

Comcast Philadelphia, PA

About the Job

Business Unit:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

The Sales Supervisor for Comcast Business Sales Solutions team will have responsibility for the daily oversight of Comcast Cloud Desk Agents, who are focused on selling Microsoft Office 365 and a full suite of cloud-based Solutions. Supervise a team of 10 Cloud Sales Agents typically responsible for high volume of transactions. Candidates must have previous sales supervisor or management responsibilities, excellent coaching skills, demonstrated proficiency driving funnel management activities to support sales target goals, experience handling customer interactions under multiple scenarios, and proven experience managing activity using a CRM tool (preferably Salesforce).

Core Responsibilities:

- Ensure agents are calling on prospects, stay focused on their primary responsibility which is to sell new O365 accounts and the full suite of Comcast's cloud-based solutions, while delivering best-in-class customer experiences.

- Manage sales activity and funnels. Attain targeted sales goals and performance through the effective management of the daily operations of the team.

- Communicate and monitor clearly defined key performance indicators for Cloud Desk Agents. Provide accurate and timely feedback and validation on a regular basis for key performance measures and progress/attainment toward defined outcomes.

- Support the agents by being visible and available on the sales floor and providing support through coaching, role play, and constructive feedback, as well as,

- Objectively and constructively review phone calls and conduct weekly 1:1 reviews with each team member with the purpose of continuous improvement in both interpersonal skills and customer engagement.

- Perform team daily reviews with all employees to build more effective communications, bring focus to alignment of activity and outcomes, understand training and development needs, and to provide insight for the improvement of individual and team performance.

- Act as a liaison between employees and management, disseminating information and ensuring all proposed goals and objectives are achieved.

- Manage prospects and sales funnel via Salesforce

- Provide reporting as required by management

- Regular, consistent and punctual attendance

- Ability to thrive and produce in a start-up mode where priorities, areas of focus and business approach may change suddenly

- Works within a team environment and shares best practices

Job Specification:

- Bachelor's Degree or Equivalent

- Requires 4-7 years related experience

- Requires a minimum of 2 years' supervisory experience

Comcast is an EOE/Veterans/Disabled/LGBT employer