Technician 4, Video Operations

Comcast Centennial/CO/US,

About the Job

Business Unit:

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.


Job Summary:

Responsible for the end-to-end of lifecycle of content via the video and

IP asset delivery platform and ensuring a world-class level of service.

Reviews, edits and processes digital video assets, as well as, oversees

the upload and transcode operations of such assets. Successfully

prepares all media and metadata, verifying incoming content and

confirming receipt of content from the provider. Acts as technical

specialist within own area. May serve as team leader, but does not


Core Responsibilities:

- Serves as team lead in supervisor’s absence.

- Works with supervisor to coordinate scheduling effort for team and

business needs.

- Works directly with support teams to track and resolve system issues.

- Delivers finished product to internal system for distribution within

service level agreement. Provides quality control of content both

inbound and outbound.

- Receives and processes media and metadata from content providers.

- Supports coordinators, ensuring that issues they identify are being


- Tracks and uses daily metrics report to react to and improve upon

content partner or delivery issues.

- Builds and maintains content partner relationships with their peers.

- Troubleshoots or escalates issues that occur within the Video

Operations value chain.

- Serves as internal customer contact for 3rd party content providers.

- Serves as internal contact for outsourcing requests when resource

availability determines need.

- Creates standard operation procedures and documentation of workflows

and processes.

- Coordinates, prioritizes, and processes incoming requests.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- High School or Equivalent



- Generally requires 7+ years related experience.


Comcast is an EOE/Veterans/Disabled/LGBT employer