Rep 2, Cust Sv Ctr (Sales Consultant)

Comcast Silver Spring, MD

About the Job

Business Unit:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.






Job Summary:
Responsible for assisting customers with all aspects of sales and
service to ensure an excellent customer experience. Utilize knowledge,
tools and technology, along with a passion and desire to help to
customize a unique solution for each customer.

Core Responsibilities:
- Provide superior customer service in all customer interactions using
an accountable work style, friendly demeanor, and demonstrating
appreciation to others easily.
- Effectively inform and educate customers on products and services.
- Provide product demonstrations to illustrate to customers how products
and services improve the customers' lives.
- Set high standard by meeting or exceeding sales and customer
satisfaction goals.
- Support store operations by completing tasks such as inventory,
equipment transactions, and payment processing.
- Ensure the customer fully understands how to use products and
services, including apps.
- Complies with all operational policies and procedures and company code
of conduct.
- Completes all courses in the training curriculum.
- Must be able to work a flexible schedule that includes evenings,
weekends, certain holidays, variable schedule(s), and overtime as
needed. May be asked to work in alternate stores outside of home base
store. Regular, consistent and punctual attendance.
- Requires travel throughout the store to greet and direct customers,
perform product demo at various stations.
- Drop-off and pick-up equipment from the equipment room for customers.
- Other duties and responsibilities as assigned.

Job Specification:
- High School Degree or Equivalent
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- Generally requires 1-3 years related experience





Comcast is an EOE/Veterans/Disabled/LGBT employer